Refunds and exchanges of movie ticket(s) are available in certain limited circumstances.
When you purchase a ticket for a show (especially a show that may sell out), you prevent other guests from the opportunity to purchase that ticket. As such, we cannot provide refunds for shows that have already started or finished playing.
In most cases, refunds or exchanges can only be done in person at the box office at a minimum of 1 hour prior to the published showtime. The main reason for this is that for reasons of guest privacy and financial security, we do not keep any record of credit card numbers in our Online or on-site POS, which means we have no way of automatically refunding back to credit cards without the card being present at the theater location.
If you are unable to make it to the theater before your showtime, please contact the theater directly or make a request via guest comments email asking for a 7-day extension to return. Again, this is a request for an extension of time to return to the theater to complete the refund, as we are unable to process refunds via email.
3rd party booking fees and service charges are not refundable.
Amounts paid with gift cards will not be refunded; instead, amounts paid with gift cards will be credited for future ticket purchases. If a promo code is used to purchase a ticket, the amount paid with the promo code will be forfeited and will not be refunded.